Crown Toyota is a renowned car dealership located in Decatur, Illinois, offering an extensive selection of Toyota vehicles. With a stellar reputation for excellent customer service and high-quality vehicles, Crown Toyota has become a trusted destination for car buyers in the area. The dealership prides itself on its friendly staff, from sales to service, ensuring a warm and welcoming experience for every customer. Whether you're looking for a sedan like the Camry or an SUV like the Highlander, Crown Toyota has a wide range of options to suit your needs and preferences. With a commitment to fair pricing and customer satisfaction, Crown Toyota aims to make your car-buying journey as smooth and enjoyable as possible. Start your search for the perfect car at Crown Toyota today and experience the difference.
Amenities and More
- Delivery
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
- In-store shopping
- Repair services
- Oil change
- Car wash
Reviews
We just purchased our second Prius from Crown, and both times we have worked with Clyde Chapman. We chose to work with Clyde for the second time because we trust him, and sense that he will treat us fairly. Each time he made the process very doable, and I would be very happy to work with him again in the future!
I recently had the pleasure of visiting Crown Toyota, and I am incredibly impressed with the level of service I received. From the moment I walked into the dealership, I was greeted by a team of professionals who were dedicated to ensuring my satisfaction. I would like to express my gratitude to Jordan, the General Manager, Mike, the Finance Manager, and my salesperson, whose name unfortunately escapes me.
First and foremost, Jordan, the General Manager, set the tone for my visit. His warm and welcoming demeanor made me feel valued as a customer. He took the time to listen to my needs and provided me with personalized recommendations, ensuring that I found the perfect car for my lifestyle. Jordan's attention to detail and commitment to customer satisfaction were truly commendable.
Next, I would like to acknowledge Mike, the Finance Manager, who guided me through the financial aspects of my car purchase. He was extremely knowledgeable and transparent, explaining all the financing options available to me in a clear and concise manner. Mike's professionalism and expertise made the financing process smooth and hassle-free, giving me peace of mind knowing that I made an informed decision.
Lastly, I want to thank my salesperson, who made the car buying experience enjoyable and stress-free. They were attentive, patient, and understanding of my preferences, ensuring that I found the perfect vehicle that met all my requirements. Their dedication to customer satisfaction was evident throughout the process, and I am grateful for their exceptional service.
Overall, Crown Toyota exceeded my expectations in every aspect. Jordan, Mike, and my salesperson worked as a cohesive team, providing exceptional service and making the car buying process seamless. Their knowledge, professionalism, and commitment to customer satisfaction were truly outstanding.
I highly recommend Crown Toyota to anyone in search of a new vehicle. The team, led by Jordan, along with the expertise of Mike and the dedication of the salesperson, will ensure that you have an outstanding experience from start to finish.
Thank you, Crown Toyota, for your exceptional service and for making my car buying experience a memorable one!
Sincerely,
GOODMANHARDWARE
Chris, our sells person was helpful and friendly. However, he lacked in administration skills. Lots of administration errors several times on our paper work. Was not a subject matter expert in the new Highlander technology. Our finance guy E was helpful, honest, and pretty awesome.
The whole process of purchasing a vehicle went smooth. Patti, our sales lady, was knowledgeable, professional and friendly. I was satisfied with the trade-in allowance. Mike in finance, was very efficient with all the paperwork. I would recommend Crown Toyota.
Edit: Went back to trade again due to family situation change. Salesman Chris Davis was great once again. Finance was great once again. New sales manager, not so much. I can't put his name because he never left his office to introduce himself or talk to me once and I was the only customer there. I have spent some time in the car business, and it is a pretty good idea for the one calling the shots to come out and talk to the customer.
Crown was a pleasure to deal with and had no high pressure sales or finance tactics. Kudos to Joe Haskell who made my purchase an enjoyable experience!
Our salesman was Joe Haskell at the Decatur, Illinois Toyota dealership. Easy going, not pushy. For the first time ever we actually enjoyed the car buying experience!
In the summer of 2022 we discovered Crown when we refused to pay a 5% up-charge for not having a trade in at our local dealership and bought a new Corolla in Decatur. Since then we have had our two Toyotas serviced with a good experience. Yesterday we found out that when you buy used from Crown you get a 6 month, 6,000 mile power train warranty that is included in the price of the car. Really impressed with them treating customers right!
Location
255 W Pershing Rd, Decatur, IL 62526, United States
Hours
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Updating...
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